If you did not get a certificate for a course you completed there are several possibilities.
- If you streamed the course you must complete the entire course, all the way to the very end.
- Click Get Certificate. If you watched the entire course, a certificate will be issued. Otherwise it will tell you that you need to complete the entire course. If this is the case, follow the steps below.
- Click Watch Course or Listen to Course and when the player loads click Play. Watch/listen to the end, let it play all the way (you will see the time go to zero). Give it just a second to register completion and follow the prompts.
- If you downloaded the course or purchased a shipped bundle (CD or USB stick) you must complete the course and come back to the site to let us know you completed it.
- Go to Incomplete Courses and click Get Certificate. Follow the prompts to complete the course and get your certificate.
- Sometimes (it is rare) there can be a glitch or other issue. Please give us a call or submit a support ticket immediately. Please note that you need to call right away since we don't backdate certificates.