Streaming a course is your best option

We feel that streaming a course (Watch Course or Listen to Course) is the easiest and best option for most attorneys. The most common issue is buffering, or a spinning circle on the  player. These two issues are due to a poor internet connection.

Our courses are streamed from the largest video streaming provider in the US and we have a 99.9% up-time contract with them. This means that any video issue is normally local (meaning your internet connection). Most problems are poor WiFi. 

Our video player has bandwidth detection and will lower the quality of the video if you have a poor connection. However, once your bandwidth gets too low it will eventually buffer or cut out completely.

If your video stops, freezes, or you get a spinning circle follow these steps:

1. Close the video player to return to Incomplete Courses.
2. Find the course and click Watch Course or Listen to Course.
3. When the player loads, click Play. It will start where you left off. 

Still having issues?

Below are some solutions to try:

1. If you are using Internet Explorer switch to the Chrome or Firefox browser.
2. A poor internet connection is the number one issue with video. In order to stream a course you need a good internet connection. Even a brief lapse in your connection, which you would normally not notice can be a problem.
   • Check your WiFi connection. If you don't have a good WiFi signal please change locations or rooms. A weak WiFi signal is the number one issue our customers encounter.
   • Close your browser (click the "X" in the upper right corner of your browser). Once your browser closes, open it up again. Log back into the site and try again.
   • Try using a different internet browser such as Chrome or Firefox.
   • Reboot your computer. Magically this often solves the problem.
   • Reboot your internet modem/router. Sometimes a simple reboot of your internet modem/router can solve internet connection issues. Please unplug your device/s for about 30 seconds and plug them back in. At the sametime please turn off your computer and restart it once your modem has connected to the internet again. Establishing a new connection to your internet provider refreshes your connection and can solve latency issues.
   • Using a cell phone connection. Even though you may have a 4G or LTE connection, cell phone internet speed is often slow, especially when you don't have a strong signal. If you are in a location where you don't have full signal, please try moving to a new location or switching to WiFi if possible.
   • ISP throttling issues. Do you have data caps or congested internet. If your ISP throttles your connection it can cause issues. ISP's can throttle connections when you exceed your monthly data caps. Some providers also have congestion issues, such as when too many people in a neighborhood are on at the same time.
   • Satellite ISP issues. Many rural customers use satellite for internet service. Satellite service isn't always reliable and many ISP's throttle service (HughesNet or ViaSat). Don't forget that taking tens of hours of video courses can use all of your monthly bandwidth quickly. Please switch to audio download if you have satellite data caps as these are our smallest file sizes. Another option is to switch to one of our offline bundle options. Give us a call and we can discuss your options.
   • Household or work congestion. Is one of your family members watching a movie online and another is playing a game, if so you may not have enough bandwidth for everyone to get enough. Are all the other attorneys in your office also watching CLE courses because the deadline is soon? If so, there may not be enough bandwidth for everyone to get a good connection.
3. Issues with Flash are common on outdated computers. Flash is known to have security issues and is an end of life product that is being discontinued. If you are using an older operating system and browser combination, you may be forced into using our legacy streaming service because your system doesn't support the latest technology.
   • It is easy to determine if you are using an outdated browser that requires Flash. Bring up our video player from My Courses and Right Click anywhere on the player. A small popup will appear. If there are two lines and one says Flash with a version number, your system requires Flash.
   • If possible we recommend using an updated browser that doesn't require Flash. If you can use the latest version of Chrome or Firefox, this will allow you to use our premier streaming service and can alleviate your Flash issues. If you don't have Chrome installed you can download it here google.com/chrome. Or you can install Firefox from here mozilla.org.
   • If you can't install a modern browser and you are still having issues please try the solutions below.
4. Software issues can also be a problem. Please make sure your OS and browsers are up to date. On a Windows computer, go to Settings >> Update and Security and click Check for updates. On a Mac, click the Apple >> App Store >> Updates. Please do any updates that may apply to your computer. If there are no updates, reboot your computer, rebooting often magically solves numerous issues.
5. Error 2302. If you see this error it means that you have a firewall or site blocker and the video is being blocked. Please adjust your firewall (contact your IT department) and/or adjust your site blocker.
6. Just take a break and come back in a few hours or tomorrow. Our video is streamed to you from many locations across the US and throughout the world. It is a very robust system that determines your location and delivers your video to you in the most optimized method. Sometimes there are local ISP issues, or even regional issues that we can't control. Things beyond our control that can cause problems are major storms, internet transport lines that get damaged, a software issue with routers that control the internet, and numerous other things that happen every day. Most of these are local issues that engineers are working hard to fix. Finally check your internet connection. Go here: http://www.speedtest.net/ and click Begin Test. If you have a low speed or high latency contact your ISP.

Switch to download

If you aren't having luck with streaming and your state allows download, switch from streaming video to video download or audio download and try downloading a course.

If you have tried all of the solutions including waiting a few hours and still have issues please let us know and we will do our best to come up with a solution for you.